Resume

Successfully able to connect with clients and communicate effectively to implement their requests from initial contact to completion of IT projects.

Technical background with proficiency of financial technology payment processes, infrastructure architecture, UX and UI design, rapid prototyping, database analysis, software development/engineering, hardware, graphic design, network security, web services, cloud computing, open source licensing and mobile devices.

Application and Infrastructure Support Engineer, Aptys Solutions

Remote — 03/2022 – Present

Customer facing support for issue resolution, enhancement requests and general customer inquiries.

AWS Tech stack primarily including EC2, S3, RDS, Service Catalog, SES, CloudFront/WAF but also multiple others. Windows Server environment with MS SQL and SSRS. Frequent use of PowerShell and appropriate use of other scripting languages depending on use case. Multiple file transfer protocols utilizing various SFTP clients including AxWay Secure Client.

Independent Developer and Technical Support Engineer

Columbia, SC — 07/2020 – 03/2022

Creating and maintaining websites for clients as a web developer. Successfully integrating various

technologies to exceed the client expectations. Administering cloud based servers and multiple other web

based services. Providing services as a technical support engineer to troubleshoot and resolve an extensive

range of issues involving various operating systems, software, hardware and peripherals. Instructing clients

on using various software applications and on best practices for computer security.

• Design, develop and administer websites for private companies, national associations and non-profit organizations.
• Primary point of contact for website owners requiring guidance in implementation of new technologies to complement and enhance their current business practices.
• Creating graphic designs and layouts for web and print media.
• Provide technical support to clients for numerous issues involving operating systems, software/hardware installation, peripherals support and data backup, recovery and migration.
• Advise clients in the use of software, peripherals and safety policies concerning internet and network use

IT Manager/Developer, Intervivos, LLC

Columbia, SC — 03/2001 – 07/2020

Co-founded the startup Intervivos, LLC in 2001. Developed a custom Content Management System that

supported several hundred clients. Originally employed as a graphic designer, employee turnover and job

demands required proficiency in multiple skills, including programming, database design, system and

application administration, project management and customer sales, service and technical support.

• Assisted development of the PageBuilder Content Management System that supported several hundred websites.
• Researched and recruited sub-contractors for long and short term projects.
• Advocated for and implemented the migration of all web, application and database servers from a managed hosting data center to AWS EC2 cloud hosting environment, with no perceivable service interruption to the customer base, reducing business operating costs substantially.
• Developed and implemented open source strategies including migration of all hosted servers to open source operating systems.
• Managed a team of developers effectively, adhering to company policy and applicable project roadmaps.
• Communicated effectively between company owners and developers/contractors to coordinate the most efficient workflows for project completion.
• Responded to and resolved any escalated technical support requests.
• Managed and conducted disaster recovery exercises on all servers to ensure minimal downtime.
• Responsible for email administration of over 8000 customer email accounts.
• Administer Linux and Microsoft Servers and implement performance audits, maintenance, updates, backups and best security practices.
• Administer Microsoft SQL Server, MySQL and MariaDB databases.
• Administer cloud hosted hardware running Linux, Microsoft, Apache, MySQL, MariaDB, ColdFusion, PHP, DNS and Qmail

Art Director/Graphic Designer, The Website Co

Columbia, SC — 04/1999 – 03/2001

Created graphics and media for numerous businesses. Managed a small team of graphic designers to create innovative online presences for businesses. Created graphics, logos, branding, animations, wireframes and layouts for websites. Coordinated and communicated with company clients to ensure their satisfaction on final products.

• Created art assets, including branding and logos for company clients.
• Managed a team of 3 people from project initiation to completion.
• Streamlined the project workflow to increase work efficiency.

Operating Systems: Microsoft Windows Server, Centos Linux, Redhat, Ubuntu, UNIX

Office Products: Microsoft Office, LibreOffice, Google Apps

Content Management: WordPress, Drupal

Databases: MySQL, MariaDB, Microsoft SQL

Languages: HTML, CSS, Javascript, ColdFusion, PHP, BASH

Networking: TCP/IP, DNS,HTTPS, SSH, SSL

Cloud Hosting Services: Amazon EC2 and Lightsail, Google Cloud

Web Servers: Apache

Mobile: Android, IOS Mobile

Social Media: Facebook, Twitter, YouTube